West Texas Scoopers Subscription & Billing Policy

Last updated: June 4, 2026

Plain-English Version

If you’re reading this because you’re worried about being secretly locked into a contract, don’t stress. We do not do that.

West Texas Scoopers is a monthly service, but you are free to cancel before your next billing date. No long-term contract. No weird cancellation trap. No “you owe us for six more months” nonsense.

The main things we ask are simple: keep your payment current, give us safe access to the yard, let us know if your dog count or yard situation changes, and cancel before your next billing date if you no longer want service.

The details below explain how monthly billing, pauses, failed payments, plan changes, and cancellations work.

1. Overview

This Subscription & Billing Policy explains how recurring service plans, billing, payments, pauses, cancellations, and related fees work for West Texas Scoopers (“West Texas Scoopers,” “we,” “us,” or “our”).

By requesting service, approving a quote, paying an invoice, signing up for a recurring plan, or allowing service to begin, you (“Customer,” “you,” or “your”) agree to this Subscription & Billing Policy, along with our Service Agreement and other applicable policies.

2. Monthly Recurring Service

West Texas Scoopers offers recurring pet waste removal services billed on a monthly basis.

Recurring service plans may include:

• Weekly service

• Bi-weekly service

• Monthly service

• Other custom service schedules approved by West Texas Scoopers

Your monthly price is based on factors such as number of dogs, yard size, service frequency, route location, current yard condition, and any additional services or fees approved by you.

3. Flat Monthly Pricing

Recurring service is billed as a flat monthly plan unless otherwise stated in writing.

Flat monthly pricing is based on average service frequency over time. Some months may include more or fewer visits depending on the calendar, holidays, weather delays, service start date, route adjustments, or other operational factors.

For example, a weekly customer may receive four visits in some months and five visits in others depending on how the calendar falls. The monthly subscription price remains the same unless changed by West Texas Scoopers with notice or adjusted due to a service change.

4. Billing Date

Customers are billed monthly on the billing date assigned at signup, on the invoice date, or on another billing date confirmed by West Texas Scoopers.

If your service begins in the middle of a billing cycle, your first invoice may include a prorated amount, an initial cleanup fee, a reset fee, or another approved amount depending on your service start date and yard condition.

5. Payment Methods

West Texas Scoopers may accept payment through approved payment methods, including but not limited to card payment, online invoice, payment link, ACH, or other payment options approved by West Texas Scoopers.

Accepted payment methods may change over time.

Customer is responsible for keeping payment information accurate and current.

6. Payment Due Date

Payment is due by the due date listed on the invoice, payment request, subscription checkout, or customer communication.

For recurring plans, West Texas Scoopers may require payment before service begins or before the next billing period continues.

If payment is not received on time, service may be paused, delayed, or canceled until the account is current.

7. Failed Payments

If a payment fails, is declined, disputed, reversed, or not received, West Texas Scoopers may notify Customer by email, text, phone, invoice reminder, or other reasonable method.

If payment remains unpaid, West Texas Scoopers may:

• Pause future service

• Delay scheduled visits

• Require payment before service resumes

• Charge approved late, retry, or administrative fees where allowed

• Require a new payment method

• Cancel recurring service

• Require a reset or initial cleanup fee before restarting service

Customer remains responsible for all completed services, approved charges, unpaid invoices, and applicable fees.

8. Late or Unpaid Accounts

West Texas Scoopers may pause or cancel service for late or unpaid accounts.

If service is paused due to nonpayment and waste builds up during the pause, a reset fee or initial cleanup fee may apply before service resumes.

West Texas Scoopers is not responsible for yard buildup, odor, flies, customer inconvenience, or missed service resulting from unpaid or failed payments.

9. Recurring Billing Authorization

By signing up for recurring service and providing a payment method, Customer authorizes West Texas Scoopers and/or its payment processors to charge the approved payment method for recurring service fees, initial cleanup fees, one-time charges, approved add-ons, reset fees, late fees, or other approved charges.

This authorization continues until the recurring service is canceled according to this policy.

10. Plan Changes

Customer may request to change service frequency, number of dogs, service area, or plan type.

Plan changes may affect monthly pricing. West Texas Scoopers may adjust pricing based on updated service needs, route availability, number of dogs, yard condition, or other relevant factors.

Plan changes are not guaranteed until confirmed by West Texas Scoopers.

11. Number of Dogs

Pricing is based in part on the number of dogs at the service property.

Customer agrees to notify West Texas Scoopers if the number of dogs changes.

If the number of dogs increases and Customer does not notify West Texas Scoopers, pricing may be adjusted retroactively or before future service continues.

12. Yard Condition and Pricing Adjustments

Quotes and monthly prices are based on the information provided by Customer and the expected condition of the yard.

West Texas Scoopers may adjust pricing if:

• The number of dogs is higher than stated

• The yard is larger than described

• The yard has heavy buildup

• The yard is difficult to access

• The service area is larger than agreed

• Yard conditions require more time than expected

• Customer changes service frequency

• Service is paused and waste builds up

• Tall grass, debris, leaves, or clutter make service slower or harder

If a price adjustment is needed, West Texas Scoopers will notify Customer before continuing future recurring service whenever practical.

13. Initial Cleanup Fees

First-time service, one-time cleanup, heavy buildup, monthly service, or service after a pause may require an initial cleanup fee or reset fee.

Initial cleanup fees are separate from the recurring monthly plan unless otherwise stated in writing.

If the yard condition is significantly worse than described, West Texas Scoopers may adjust the fee, limit the service, or decline service.

14. Paused Service

Customer may request to pause recurring service when available.

Pause requests must be submitted before the next scheduled billing date or service visit whenever possible.

If service is paused, skipped, or inactive for more than 30 days, a reset fee or initial cleanup fee may apply before service resumes.

Pausing service does not automatically cancel the account unless West Texas Scoopers confirms cancellation in writing.

15. Cancellation by Customer

Customer may cancel recurring service at any time before the next billing date.

To cancel, Customer must contact West Texas Scoopers using an approved communication method, such as email, text, phone, customer portal, invoice communication, or another method provided by West Texas Scoopers.

Cancellation requests must be received before the next billing date to avoid the next monthly charge.

Canceling after a billing date, after payment has processed, or after a scheduled service has been completed does not automatically create a refund.

16. Cancellation by West Texas Scoopers

West Texas Scoopers may pause or cancel service for reasons including, but not limited to:

• Nonpayment

• Failed or disputed payments

• Repeated locked gates or access issues

• Unsafe dogs or unsafe yard conditions

• Abusive, threatening, or inappropriate behavior

• Repeated service complaints made in bad faith

• Service area or route changes

• Inaccurate information provided by Customer

• Yard condition significantly different from the approved quote

• Operational, staffing, or safety reasons

If West Texas Scoopers cancels service, Customer remains responsible for completed services and approved charges.

17. Refunds and Credits

West Texas Scoopers does not automatically provide refunds for completed service, attempted service, customer access issues, locked gates, unsafe dogs, weather delays, or service delays outside our reasonable control.

If West Texas Scoopers misses a service due to our own error, we may offer a re-service, account credit, partial credit, or other resolution at our discretion.

Refunds, if approved, may be returned to the original payment method or applied as an account credit.

18. Locked Gate or Inaccessible Yard

If we cannot access the yard because of a locked gate, incorrect gate code, blocked entry, loose animal, unsafe condition, or other customer-controlled issue, the visit may be marked as attempted and may still count as a completed visit for billing purposes.

No refund is automatically owed for a visit missed or attempted because Customer failed to provide safe access.

Repeated access issues may result in service pause, rescheduling fee, plan adjustment, or cancellation.

19. Weather and Route Delays

Service may be delayed, rescheduled, shortened, or skipped due to weather, extreme heat, storms, flooding, high winds, unsafe driving conditions, unsafe yard conditions, staffing issues, route changes, or other operational reasons.

Weather-related delays do not automatically result in refunds.

West Texas Scoopers will make reasonable efforts to complete delayed service as soon as practical based on safety and route availability.

20. Price Changes

West Texas Scoopers may update pricing from time to time.

Price changes may be based on service costs, fuel, labor, route changes, insurance, number of dogs, yard size, yard condition, service frequency, or operational needs.

For active recurring customers, West Texas Scoopers will provide notice of material price changes before the updated price takes effect.

Continued use of service after a price change means Customer accepts the updated price.

21. Chargebacks and Payment Disputes

If Customer disputes a charge with their bank, card issuer, or payment provider without first contacting West Texas Scoopers, service may be paused or canceled while the dispute is reviewed.

Customer remains responsible for valid completed services, approved charges, and any unpaid balance.

West Texas Scoopers may require future payment by a different method if a chargeback or payment dispute occurs.

22. Taxes and Fees

Prices may not include applicable taxes, government fees, processing fees, or other charges unless stated.

If sales tax or other tax is required by law, Customer agrees to pay the applicable amount.

West Texas Scoopers may update invoices or pricing to comply with tax rules, payment processor requirements, or legal obligations.

23. Contact

Questions about billing, payment, subscriptions, cancellations, or account status may be sent to:

West Texas Scoopers
Email: contact@westtexasscoopers.com
Phone/Text: (915) 209-1795
Website: westtexasscoopers.com