West Texas Scoopers Service Agreement

Last updated: June 4, 2026

This Service Agreement explains the terms for pet waste removal services provided by West Texas Scoopers (“West Texas Scoopers,” “we,” “us,” or “our”). By requesting service, approving a quote, submitting a service form, paying an invoice, or allowing service to begin, you (“Customer,” “you,” or “your”) agree to this Service Agreement.

1. Services Provided

West Texas Scoopers provides residential pet waste removal services, including recurring weekly, bi-weekly, monthly, and one-time cleanup services.

Service may include locating, collecting, bagging, and disposing of visible dog waste from the agreed service area. Unless otherwise agreed in writing, service is limited to the yard or outdoor area identified by the customer at signup.

We do our best to remove all visible pet waste during each visit. Complete removal may not be possible when waste is hidden by tall grass, leaves, rocks, landscaping, debris, low light, clutter, or unsafe conditions.

2. Service Area and Scheduling

West Texas Scoopers operates on route-based scheduling. Service days are assigned based on location, route density, staffing, weather, and operational needs.

We do our best to keep customers on a consistent service day, but exact arrival times are not guaranteed. Routes may change due to weather, traffic, access issues, holidays, staffing, customer density, or safety concerns.

Customer understands that service is not an appointment for a specific hour unless agreed in writing.

3. Customer Authorization to Enter Property

By signing up for service, Customer confirms that they own, rent, manage, or are otherwise authorized to request service at the property.

Customer gives West Texas Scoopers permission to enter the agreed outdoor service area for scheduled service, attempted service, service verification, and related operational needs.

Customer is responsible for making sure all property owners, tenants, roommates, family members, landlords, HOAs, or other relevant parties are aware that West Texas Scoopers has permission to enter the service area.

4. Customer Responsibilities

Customer agrees to provide safe and reasonable access to the service area on scheduled service days.

Customer is responsible for:

• Keeping gates unlocked or providing accurate gate codes

• Making sure the service area is reasonably accessible

• Securing aggressive, territorial, or unsafe dogs

• Removing or identifying hazards when possible

• Keeping the yard reasonably visible and serviceable

• Notifying us of broken gates, faulty latches, holes, wires, sprinklers, chemicals, glass, sharp objects, or other hazards

• Providing accurate information about number of dogs, yard size, service frequency, and current yard condition

• Keeping payment information current

If Customer fails to provide safe access, West Texas Scoopers may skip, delay, or mark the visit as attempted according to this Agreement.

5. Yard Access and Locked Gate Policy

Customer must provide safe, unlocked access to the service area on scheduled service days.

If we cannot access the yard because of a locked gate, incorrect gate code, blocked entry, loose animal, unsafe condition, or other customer-controlled access issue, the visit may be marked as attempted and may still count as a completed visit for billing purposes.

West Texas Scoopers team members will not climb fences, force open gates, enter through unsafe access points, or enter a yard they reasonably believe is unsafe.

If access is blocked, we may notify Customer by text, email, phone, or service note. Repeated access issues may result in a rescheduling fee, service pause, plan adjustment, or cancellation.

6. Dogs and Pet Safety

Customer is responsible for securing dogs when needed.

Dogs must be kept indoors, in a separate area, or otherwise secured if they are aggressive, territorial, unpredictable, or make our team feel unsafe. West Texas Scoopers may refuse, stop, or skip service if a dog is loose and our team believes entering the yard may be unsafe.

Customer is responsible for maintaining secure gates, latches, fences, and yard access points. West Texas Scoopers will make reasonable efforts to close gates after service and may take a gate photo for verification when possible.

West Texas Scoopers is not responsible for escaped pets caused by faulty gates, broken latches, damaged fencing, pre-existing property conditions, customer failure to secure pets, or circumstances outside our reasonable control.

7. Unsafe Conditions and Right to Refuse Service

West Texas Scoopers may refuse, stop, delay, or cancel service if our team determines that a yard or property condition is unsafe.

Unsafe conditions may include, but are not limited to:

• Aggressive or loose animals

• Extreme heat, lightning, storms, flooding, or unsafe weather

• Broken glass, needles, sharp objects, chemicals, or hazardous materials

• Unsafe terrain, holes, unstable surfaces, or poor visibility

• Excessive clutter, debris, trash, or obstacles

• Human waste, biohazards, pests, or other unsafe materials

• Threatening behavior from any person at the property

If service is stopped or skipped due to unsafe conditions, Customer may still be responsible for the scheduled visit, depending on the situation. West Texas Scoopers may require the unsafe condition to be corrected before future service continues.

8. Initial Cleanup and Heavy Buildup

First-time service, one-time cleanups, monthly service, paused service, or yards with heavy buildup may require an initial cleanup fee.

Quotes are based on the information provided by Customer, including number of dogs, yard size, service frequency, and current yard condition. If the actual yard condition is significantly worse than described, West Texas Scoopers may adjust the price, require an additional fee, limit the service, or decline service.

Heavy buildup, tall grass, leaves, rocks, debris, poor visibility, or unsafe conditions may prevent complete removal in a single visit.

9. Waste Disposal

Unless otherwise agreed in writing, collected pet waste will be bagged and placed in Customer’s outdoor trash bin or another agreed disposal location on the property.

Customer is responsible for providing access to the outdoor trash bin if this disposal method is used. Haul-away service, if offered, may require an additional fee.

10. Billing and Payment

Recurring service plans are billed monthly. Pricing is based on plan type, number of dogs, yard size, service frequency, route location, and yard condition.

Monthly pricing is flat-rate unless otherwise stated. Some months may include more or fewer service visits depending on the calendar, route schedule, holidays, weather delays, and service start date. The monthly subscription price remains the same unless changed by West Texas Scoopers with notice or adjusted due to service changes.

Customer agrees to pay all approved charges, including recurring service fees, initial cleanup fees, one-time service fees, rescheduling fees, late fees, or additional charges approved by Customer.

If payment fails, is disputed, or remains unpaid, West Texas Scoopers may pause or cancel service until the account is current. Customer remains responsible for completed services and approved charges.

11. Recurring Service and Cancellation

Recurring service continues until canceled by Customer or West Texas Scoopers.

Customer may cancel recurring service before the next billing date by contacting West Texas Scoopers through the approved cancellation method listed on our website, invoice, or customer communication.

Cancellation requests must be submitted before the next billing date to avoid the next recurring charge. Canceling after a billing date or after a scheduled visit does not automatically create a refund.

West Texas Scoopers may cancel or pause service for nonpayment, repeated access issues, unsafe conditions, abusive behavior, service area changes, route changes, or other operational reasons.

12. Paused Service and Restart Fees

Customer may request to pause service when available. If service is paused, skipped, or inactive for an extended period, pet waste may build up beyond normal recurring service conditions.

If service is paused for more than 30 days, or if the yard condition requires extra time when service resumes, West Texas Scoopers may require a reset fee before recurring service continues.

13. Weather, Heat, and Service Delays

Worker safety comes first.

Service may be delayed, rescheduled, shortened, or skipped due to unsafe weather or environmental conditions, including extreme heat, lightning, storms, heavy rain, flooding, high winds, poor visibility, or other unsafe conditions.

Weather-related delays do not automatically result in refunds. West Texas Scoopers will make reasonable efforts to complete delayed service as soon as practical based on route availability and safety.

14. Service Quality and Missed Waste

West Texas Scoopers aims to provide thorough and reliable service. However, Customer understands that service is limited to visible and safely accessible pet waste.

Tall grass, leaves, rocks, clutter, low light, landscaping, debris, or unsafe areas may prevent complete removal.

If Customer believes an issue occurred, Customer must notify West Texas Scoopers within 48 hours of service. When appropriate, West Texas Scoopers may offer a re-service, account credit, or other resolution at our discretion.

15. Property Damage and Claims

West Texas Scoopers will use reasonable care when entering and servicing the property.

Customer is responsible for notifying us of fragile items, broken gates, faulty latches, irrigation systems, sprinkler heads, wires, holes, unstable surfaces, hidden hazards, or restricted areas before service.

West Texas Scoopers is not responsible for pre-existing damage, faulty gates or latches, damaged fencing, unmarked hazards, hidden items, unstable surfaces, landscaping issues, loose pavers, exposed irrigation, toys, furniture, decorations, or items left in the service area.

Any damage claim must be reported within 48 hours of service. Customer agrees to provide photos, details, and reasonable access for review. West Texas Scoopers is not responsible for claims reported after that time unless required by law.

16. Photo Proof and Service Verification

West Texas Scoopers may take photos or notes for service verification, gate closure confirmation, access issues, unsafe conditions, yard condition, quality control, or customer support.

Photos are used for business and service purposes. We do not sell customer photos. We will not intentionally publish identifying photos of Customer’s private property for marketing without permission.

17. Limitation of Liability

To the fullest extent allowed by law, West Texas Scoopers is not liable for indirect, incidental, special, consequential, or punitive damages.

West Texas Scoopers’ total liability for any claim related to a service visit is limited to the amount paid by Customer for the service visit giving rise to the claim, unless otherwise required by law.

Nothing in this Agreement is intended to limit rights that cannot legally be limited.

18. Customer Conduct

West Texas Scoopers may refuse, pause, or cancel service if Customer, occupants, guests, neighbors, or others at the property engage in threatening, abusive, discriminatory, harassing, unsafe, or inappropriate behavior toward our team.

19. Changes to Service or Agreement

West Texas Scoopers may update pricing, routes, service offerings, policies, or this Agreement from time to time. When material changes affect active customers, we will provide notice by email, text, website update, invoice note, or other reasonable method.

Continued use of service after notice of changes means Customer accepts the updated terms.

20. Contact

Questions, cancellations, billing issues, service concerns, or policy requests may be sent to:

West Texas Scoopers
Email: contact@westtexasscoopers.com
Phone/Text: (915) 209-1795
Website: westtexasscoopers.com